24 Hour Support
Creator Support
Get lightning fast support so you’re always set up for success.
EMAIL RESPONSE TIME
We strive for a 2 hour response time for urgent requests and 24 hour for regular requests
CASES RESOLVED BY FIRST RESPONSE
We aim for full case resolution in under 7 days, and faster for high priority cases.
SATISFACTION RATE
We survey our creators to ensure we’re providing the best level of support.
“Thank you to Easol for ensuring that the admissions of our festival goers was a smooth process. You all helped us massively, and it was a pleasure to work with you all!”
“Massive thank you for all your work in the weeks before and during LoveTrails '23. Big up for helping us deliver the best LoveTrails Festival yet!”
“Huge thank you to the whole team — that's one of the smoothest shows we've ever done!”
FULL-STACK SUPPORT
We ' ve got your back
Onboard & launch with your Success team
Our team are pros at getting you set up and ready to sell. All creators receive implementation support, though Pro subscribers receive additional team support and training.
24 hour help from our Platform Experts
Discuss your project by submitting a brief to your chosen expert to agree deliverables, process.
Grow your business with your Account Manager
Pro creators can also receive support from dedicated Account Managers, who help level up your business and identify ways to help you grow.